Refund policy

Bamboo South Africa – Returns, Exchanges and Refund Policy

Returns and Exchanges

Due to the intimate nature of our products and for hygiene and health protection reasons, Bamboo South Africa does not accept returns, exchanges or refunds on underwear, bras, briefs, panties, bodysuits or any other intimate apparel once purchased.

We kindly ask customers to carefully review sizing information and product descriptions before completing their purchase.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

Faulty or defective;
Damaged upon delivery; or
Incorrectly supplied,

please contact Bamboo South Africa within 7 days of receiving your order by emailing support@bamboosa.co.za and providing:

Your order number;
A description of the issue; and
Photographs clearly showing the fault, damage or incorrect item.

Upon inspection and approval, Bamboo South Africa may, at its discretion:

Replace the product;
Exchange the product; or
Provide a refund in accordance with applicable South African consumer protection legislation.

Incorrect Size Selection

As underwear is considered an intimate product, Bamboo South Africa cannot accept returns or exchanges resulting from incorrect size selection by the customer.

Customers are encouraged to consult our Size Guide before placing an order.

Sale and Promotional Items

All sale, clearance, discounted and promotional items are final sale and are not eligible for return, exchange or refund unless the item is defective, damaged or incorrectly supplied.