Terms of service

Welcome to Bamboo South Africa.

These Terms of Service ("Terms") govern your use of our website and your purchase of products from Bamboo South Africa through BambooSA.co.za ("Website", "we", "us", or "our").

By accessing our Website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our Website or purchasing from us.

1. ABOUT BAMBOO SOUTH AFRICA

Bamboo South Africa is an online retailer offering underwear, bras, leggings, apparel and related products to customers in South Africa.

Website: Bamboo South Africa

Business name:  Bamboo South Africa

2. ACCEPTANCE OF THESE TERMS

By using this Website or placing an order with Bamboo South Africa, you confirm that:

  • You have read and understood these Terms;
  • You agree to be bound by these Terms;
  • You are legally capable of entering into a binding agreement; and
  • The information you provide to us is accurate and complete.

If you do not agree to these Terms, you should not use the Website or place an order.

3. PRODUCTS

We aim to display our products, colours, descriptions, specifications and images as accurately as reasonably possible.

However, colours may appear differently depending on:

  • Your device;
  • Screen settings;
  • Lighting;
  • Photography; and
  • Manufacturing variations.

Minor differences between the product displayed online and the product received will not necessarily constitute a defect.

All products are subject to availability.

We reserve the right to:

  • Add or remove products;
  • Discontinue products;
  • Change product specifications;
  • Update product descriptions; and
  • Limit the quantity of products available for purchase.

Nothing in these Terms is intended to limit any rights you may have under applicable South African consumer law.

4. SIZING AND FIT

Customers are responsible for reviewing the relevant size guide before placing an order.

Fit may vary depending on:

  • Product style;
  • Fabric composition;
  • Body shape;
  • Personal preference; and
  • Intended fit.

If you are uncertain about sizing, please contact us before placing your order.

Where permitted by applicable law and subject to our Returns and Refund Policy, products returned due to an incorrect size selection must meet our applicable return and hygiene requirements.

5. PRICES

All prices displayed on the Website are in South African Rand (ZAR) unless otherwise stated.

Prices are subject to change without notice.

The price charged will be the price displayed and accepted at the time your order is placed, subject to correction in the case of an obvious pricing or technical error and to applicable law.

Any applicable:

  • Delivery charges;
  • Taxes;
  • Discounts;
  • Promotional codes; and
  • Other charges

will be displayed during checkout where applicable.

6. ORDERS

Placing an order through our Website constitutes an offer to purchase the selected products.

An order is not necessarily accepted merely because:

  • You completed checkout;
  • Payment was submitted; or
  • You received an automated acknowledgement.

We reserve the right, subject to applicable law, to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;
  • There is an obvious pricing error;
  • Payment cannot be verified;
  • We reasonably suspect fraud;
  • Incorrect information was provided;
  • A technical error occurred; or
  • We are unable to fulfil the order.

If we cancel an order after receiving valid payment, we will process any refund due in accordance with applicable law and our policies.

7. PAYMENT

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method;
  • The information supplied is accurate; and
  • Sufficient funds or credit are available to complete the transaction.

Payment processing may be handled by third-party payment providers.

We do not guarantee the availability of any specific payment method at all times.

8. DELIVERY

We deliver to eligible addresses within South Africa, subject to our delivery coverage and any limitations displayed on the Website.

Estimated delivery times are provided in good faith and are estimates unless expressly stated otherwise.

Some orders may arrive in as little as two business days, depending on:

  • The delivery location;
  • Stock availability;
  • The time and day the order is placed;
  • Courier operations;
  • Weekends and public holidays; and
  • Circumstances beyond our reasonable control.

A two-day delivery timeframe is not guaranteed unless expressly confirmed for a particular order or delivery service.

Delivery may take longer for:

  • Outlying or regional areas;
  • High-demand periods;
  • Promotional events;
  • Public holidays;
  • Severe weather;
  • Courier disruptions; or
  • Other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our separate Shipping Policy for further information.

9. PRE-ORDERS

Where a product is offered on a pre-order basis, this will be indicated on the relevant product page or during the purchasing process.

Estimated dispatch and delivery dates for pre-order products are estimates and may change due to circumstances including:

  • Supplier delays;
  • Shipping delays;
  • Customs processes;
  • Inventory delays; or
  • Other circumstances outside our reasonable control.

If a significant delay occurs, we will endeavour to communicate the updated expected timeframe.

Any cancellation or refund rights applicable to a pre-order remain subject to applicable South African law and our published policies.

10. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by:

  • These Terms;
  • Our Returns and Refund Policy; and
  • Applicable South African law.

Customers should review our Returns and Refund Policy before purchasing.

Intimate apparel

For hygiene and health reasons, certain intimate apparel may be subject to return restrictions where permitted by applicable law.

Depending on the circumstances and applicable law, products such as:

  • Underwear;
  • G-strings;
  • Briefs;
  • Boyshorts; and
  • Other intimate garments

may not be eligible for a discretionary return or exchange once hygiene seals, protective packaging, tags or other applicable protections have been removed or compromised.

Nothing in this section is intended to exclude or limit a customer's statutory rights in relation to defective, unsafe, incorrectly supplied, or otherwise legally returnable goods.

Bras, leggings and other eligible apparel may be returned or exchanged in accordance with our Returns and Refund Policy, provided they meet the applicable conditions.

11. DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is:

  • Defective;
  • Damaged;
  • Incorrect; or
  • Materially different from what you ordered,

please contact us as soon as reasonably possible.

Please provide:

  • Your order number;
  • A description of the issue; and
  • Photographs where reasonably required to assess the issue.

We will assess the matter and provide an appropriate remedy in accordance with applicable South African consumer law.

Nothing in these Terms limits any statutory warranty or remedy that cannot lawfully be excluded.

12. PROMOTIONS AND DISCOUNT CODES

From time to time, Bamboo South Africa may offer:

  • Promotional discounts;
  • Discount codes;
  • Bundle offers;
  • Launch offers;
  • Free delivery promotions; or
  • Other special offers.

Unless otherwise stated:

  • Promotions are available for a limited time;
  • Promotional codes cannot be exchanged for cash;
  • Only one promotional code may be used per order;
  • Promotions may not be combined;
  • Promotions are subject to stock availability; and
  • Additional promotion-specific terms may apply.

We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law and without affecting orders already validly concluded.

13. BUNDLES AND MULTI-BUY OFFERS

Where products are purchased as part of a:

  • Bundle;
  • Multi-buy offer;
  • Mix-and-match promotion; or
  • Discounted set,

any return or refund may affect the original discount applied.

Where legally permissible, if only part of a bundle is returned, any refund may be recalculated based on the price that would have applied to the products retained.

Specific bundle terms may be displayed at the time of purchase.

14. WEBSITE ACCOUNTS

You may be able to create an account on our Website.

You are responsible for:

  • Keeping your login information secure;
  • Maintaining the confidentiality of your password;
  • Providing accurate information; and
  • Notifying us if you suspect unauthorised access to your account.

We are not responsible for losses caused by your failure to keep your login credentials secure, except where liability cannot lawfully be excluded.

15. PERSONAL INFORMATION AND PRIVACY

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Information we may process includes:

  • Your name;
  • Contact details;
  • Delivery address;
  • Billing information;
  • Order history;
  • Website activity; and
  • Marketing preferences.

Please refer to our Privacy Policy for further details about how personal information is collected, used, stored and protected.

16. MARKETING COMMUNICATIONS

Where permitted by law, and where any required consent has been obtained, we may send you marketing communications regarding:

  • New products;
  • Promotions;
  • Special offers;
  • Product launches; and
  • Bamboo South Africa news.

You may unsubscribe from electronic marketing communications using the unsubscribe mechanism provided or by contacting us.

Transactional communications relating to your orders are separate from marketing communications.

17. CUSTOMER REVIEWS AND USER-GENERATED CONTENT

If you submit:

  • A product review;
  • Photograph;
  • Video;
  • Testimonial;
  • Social media content; or
  • Other content

to Bamboo South Africa, you confirm that you have the right to submit that content.

Where you expressly grant us permission, we may use or share your content for marketing and promotional purposes.

We reserve the right to moderate or remove content that is:

  • Unlawful;
  • Abusive;
  • Misleading;
  • Fraudulent;
  • Defamatory;
  • Infringing; or
  • Otherwise inappropriate.

We will not knowingly publish fabricated customer reviews as genuine customer experiences.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on the Website, including:

  • Text;
  • Product descriptions;
  • Graphics;
  • Logos;
  • Branding;
  • Website design;
  • Photographs;
  • Videos; and
  • Other content

is owned by or licensed to Bamboo South Africa or the relevant rights holder.

You may not copy, reproduce, modify, distribute, commercially exploit or republish Website content without appropriate permission, except where permitted by law.

19. PROHIBITED USE

You may not use the Website:

  • For unlawful purposes;
  • To commit or facilitate fraud;
  • To interfere with Website security;
  • To introduce malicious code;
  • To attempt unauthorised access to systems or accounts;
  • To infringe intellectual property rights;
  • To collect information about other users unlawfully; or
  • In any manner that could damage or disrupt the Website.

We reserve the right to restrict access where we reasonably believe these Terms have been violated.

20. THIRD-PARTY SERVICES

Our Website may use or integrate with third-party service providers, including services relating to:

  • Payments;
  • Delivery;
  • Analytics;
  • Advertising;
  • Customer communication; and
  • Website functionality.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

We are not responsible for third-party websites or services that we do not own or control, except to the extent that liability cannot lawfully be excluded.

21. WEBSITE AVAILABILITY

We aim to keep our Website available and functioning correctly.

However, we do not guarantee that the Website will always be:

  • Uninterrupted;
  • Error-free;
  • Available; or
  • Free from technical issues.

We may temporarily suspend or restrict access for:

  • Maintenance;
  • Security;
  • Updates;
  • Technical issues; or
  • Circumstances outside our reasonable control.

22. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Bamboo South Africa will not be liable for indirect, incidental or consequential losses arising from the use of the Website or purchase of products where such liability may lawfully be limited or excluded.

However, nothing in these Terms is intended to exclude, restrict or waive any liability or consumer right that cannot legally be excluded, restricted or waived under South African law.

23. INDEMNITY

To the extent permitted by law, you agree to indemnify Bamboo South Africa against losses arising directly from your:

  • Unlawful use of the Website;
  • Fraudulent conduct;
  • Infringement of third-party rights; or
  • Material breach of these Terms.

This provision does not limit any rights you have under applicable consumer law.

24. FORCE MAJEURE

We will not be responsible for a failure or delay caused by events reasonably beyond our control, including:

  • Natural disasters;
  • Severe weather;
  • Strikes;
  • Civil unrest;
  • Government restrictions;
  • Load shedding or major infrastructure failures;
  • Internet or telecommunications failures;
  • Courier disruptions;
  • Supply-chain interruptions; or
  • Other events beyond our reasonable control.

Where an event affects an order, we will take reasonable steps to communicate with affected customers and fulfil our obligations as soon as reasonably possible.

25. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The updated version will be published on the Website with a revised "Last updated" date.

Changes will not retrospectively alter rights and obligations arising from transactions already concluded, except where required by law or agreed with the affected customer.

26. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other competent dispute-resolution body.

Nothing in these Terms prevents a consumer from exercising any right or remedy available under applicable consumer protection legislation.

27. CONTACT US

If you have questions about these Terms, your order or our Website, please contact us:

Bamboo South Africa
Email: bamboorsa@gmail.com

Important before you publish this

I recommend that you fill in the legal company name, company registration number, physical/business address, customer-service email, and phone number. Also make sure your separate Refund Policy, Shipping Policy, and Privacy Policy match these Terms exactly—especially your rules for intimate apparel and your “delivery in as little as 2 days” advertising. South African consumer law protects consumers against unfair terms and regulates electronic transactions, so your final policies should be reviewed for your specific operating model.

If you give me your registered company name, email address, business address, return window, and actual delivery policy, I can turn this into a final copy-and-paste Shopify version with all placeholders removed.